Brazil House Flip Flop Shop

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Customer Help & FAQ

Our team is always here to assist.

Common purchase queries answered

Orders and Shipping

All orders are shipped within 1-2 business days after the buyer completed their payment.
The order usually delivered 7-14 business days after shipment date, depends on the location of the buyer.

You can always create an account on our website, this will allow you to view your past orders, add your address information for future orders and track order status. You can press “My Account” tab in order to open an account on our website or create when while making your first order

If you want to change the shipping address please email us at : . Please do it as soon as you can as  we usually ship order 1-2 business days after the customer placed the order, we would not be able to change shipping address after shipment is done.

You can always track the statues of the order using your tracking number via Israel Post website.

Please use the following link: Israel Post Package Tracking


You can pay via PayPal or with credit card. PayPal is the world largest payment provider, allowing you to pay without exposing any of your personal details to any third party, while providing efficient and easy process. No matter which form of payment you use, we’ll never be exposed to your credit information.

As we based in Tel Aviv, Israel we do not charge any sales tax for any customer that is based outside the country.

We offer free worldwide shipping to the following regions :

  • Asia
  • Central America
  • Eastern Europe
  • European Union
  • Middle East
  • North America
  • Oceania
  • South America
  • The Caribbean

If you live in a country which is not the following regions please email us at :

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All of the products we sell on our website are original and come in an original box of Havaianas. All the products we sell are imported from Brazil by our suppliers by a parallel import which reduces fees and costs thus we are able to offer the best prices in the market for our buyers.

Although the site was launched recently, we have already accumulated hundreds of customers. You can see on our home page how satisfied our customers with us. Also when you pay through PayPal your money is securely protected through PayPal’s Buyer Protection service up to 180 days after the transaction. So you have no reason to worry to make a purchase on our website.
If you have any questions you can always contact us.

If you need to swap an item

Returns and Exchanges

Please see our return policy here

When there is a mistake on our side we would offer a free exchange or a full refund.

When there is a mistake on our side we would offer a free exchange or a full refund.

Please contact us via email and we will instruct you how to operate the return. You can also check our return policy for more information 

You can always contact us via our email :; we will reply you in less then 24 hours.

Please email us immidatley with your order number and correct address, we will make sure to ship to the correct one.

In order to change or canel your order please email us at:;

You can contact us via email and we will do the best efforts in order to help you with your request.

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